Privacy Policy

The trust you place in us means everything. At CIMA Animal Health, we believe in your right to privacy and in being transparent about our privacy practices. This policy covers how we handle your personal information when you interact with CIMA Animal Health, cimanimalhealth.com and use any of our associated products or services (referred to as “Services” going forward). We gather personal information to enhance your experience and foster our relationship with you. We strive to provide only relevant communications and treat you as we ourselves would like to be treated. Thank you for entrusting us with your data.

Accepting our Privacy Policy

By using Services from CIMA Animal Health, including cimanimalhealth.com, you agree to allow CIMA Animal Health to process your personal information and you confirm that you have read and understand this policy. If you do not agree with the way we use your information and the reasons we do so listed in this policy, you should not use the Services. CIMA Animal Health cannot be held responsible for the privacy practices or policies of affiliated third parties or apps associated with the Services.

Our Commitment to Your Personal Privacy

We take all appropriate steps to keep your personal information confidential. These steps include limiting access to our customer information databases, communicating this policy statement to all employees, and establishing and enforcing penalties for violating this statement.

We do not sell, rent, or give away our customers’ personal information to other companies for use in selling others’ products or services. When we do contract with another company to market our Services, we insist on binding agreements to protect our customer information. We vigorously enforce all privacy agreements we have with other companies to the best of our ability.

We communicate with you via email or other online delivery devices only if you opt in to receive those communications. If you are receiving our communications in error or no longer desire to receive them, please contact us, and we will promptly remove you from our lists.

Information Collected

As you use our Services, personal information is collected in a variety of ways. In many cases, you can choose what information you provide, but sometimes specific information is required, and data can be collected in other ways too. When you set up an online account with CIMA Animal Health, you’ll be asked to provide necessary information to fill orders, including a valid email address. You have access to this information in your online account settings and can update it at any time. We use this information both for transactions and to improve your shopping experience. Some other examples of when we collect personal information or other data include:

• When you opt in to our email list.

• When you interact with us on social media.

• When you browse products or content at cimanimalhealth.com.

• When you interact with our emails, advertising, or other online materials

• When you sign up to receive our catalog.

• When you opt in to receive SMS messages

• When you join our community or participate in loyalty programs

• When you interact with an affiliated third party

• When you interact with a Live Chat operator on our site.

When we process data

Sometimes, the information collected is not the information you provide. We use cookies to automatically collect and record information from your browser or mobile device when you visit cimanimalhealth.com or use other Services. Cookies are small bits of data that your browser sends to a server to allow a website or application to recognize your browser. Examples of information collected by cookies include which pages you visit, your IP address, device or browser type, and other data. This information is collected automatically during your visit and stored in secure log files. This data can be cross-referenced with other information from CIMA Animal Health or third parties. Data can be collected across multiple devices and combined with other information we or third parties have about you and your activity. We do not share text messaging originator opt-in data or consent with any third parties.

How Information is Used

Some ways we might use information collected by cookies include creating a more relevant shopping experience, preventing fraud, analyzing user experience, and tailoring communications. Cookie technology is required to keep your information stored on the site safe, store your permissions, and provide authentication. We also use cookie technologies to remember your account and user preferences or customize product recommendations. Other examples of how we use these cookies include social networks, marketing services, site performance/Google Analytics, and online advertising. We use cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. You may read more on the Mobile Terms of Service here.

Manage Cookies

If you’d prefer to limit the use of cookie technologies, you can take some steps to control certain cookies. One way is to opt out of cookies on your browser, usually by accessing the Options or Preferences menu. You can also opt out of third-party networks and interest-based advertising by visiting the following sites:

• TrustArc

• Digital Advertising Alliance

• National Advertising Initiative

Some people also choose to employ a third-party tool to manage third-party cookies and other web technologies. While we cannot endorse the integrity of any specific service, some popular privacy companies are Ghostery and AdBlock Plus.

Order Information Privacy and Credit Card Security

We currently use the Secure Sockets Layer (SSL) protocol to safeguard your order and payment information, including your credit card number, during online transactions. We believe SSL to be a very safe encryption method and additionally employ Hyper Text Transfer Protocol Secure (HTTPS), a service that ensures all communication between your browser and our website are encrypted. To protect your payment information, we use credit card tokenization, a highly effective data security process by which the primary credit card number is replaced with a surrogate value called a token, thereby restricting the exposure of sensitive information.

To protect your information once your transaction is complete, CIMA Animal Health stores your information on an offline server stored securely behind our firewall. There is no external access to this information, and its internal access is strictly monitored.

For your protection, never put your credit card number or other sensitive information in unencrypted email. In the extremely unlikely event that we ever do suspect a customer’s credit card number has been intercepted; we will immediately notify the customer.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with CIMA Animal Health, please contact us at [email protected].